Shipping Policy

Order Processing at BAGGU

When you place an order with BAGGU, we begin by reviewing your order details and payment to ensure everything is correct. Then we proceed with inventory confirmation, picking, packaging, and preparing your items for dispatch. This processing stage typically takes 1-3 business days. Please note that during holidays, special promotions, or periods of higher order volume, processing may take longer.

Shipping Methods and Costs

The shipping options available to you depend on the products ordered and the shipping address you provide at checkout. BAGGU displays all applicable shipping methods and the calculated shipping fee during checkout, so you can choose the best option before finalizing your purchase.

Delivery Timeframes

Once your order ships, delivery usually takes between 5-10 business days, depending on the destination and chosen shipping method. Delivery estimates are meant for planning only and are not guaranteed. Delivery times may be affected by factors such as weather, carrier delays, customs procedures, or inaccuracies in the address.

Tracking Your Shipment

If your selected shipping service supports tracking, you will receive tracking information after your order has been dispatched. Keep in mind that carriers may need extra time to scan your parcel and update tracking details, so some delays in tracking visibility can occur.

Ensuring Address Accuracy

Please verify that your shipping address is complete and accurate before submitting your order. BAGGU cannot guarantee address changes after your order has begun processing or has been handed to the carrier. If you discover an error, contact BAGGU promptly for assistance.

Handling Delayed or Missing Orders

If your order does not arrive within the expected timeframe, first check your tracking information for updates. Should you need further help, contact BAGGU customer support at julyeballoon@gmail.com. Be prepared to provide your order reference and delivery details to help us review your case effectively.

Damaged or Incorrect Items

In the event your shipment arrives damaged or contains the wrong item, please report the issue immediately via BAGGU's support channels. Providing photos of the package, its contents, and any damage will assist with resolution. Solutions will be determined based on the situation, BAGGU's procedures, and applicable laws.

International Shipping Considerations

International shipments may be subject to customs duties, taxes, or other fees as mandated by the destination country. Responsibility for these charges depends on the shipping arrangements and local regulations. Please review this information carefully before placing an international order with BAGGU.

Failed Delivery Attempts

If a carrier cannot successfully deliver your package, they may offer options such as redelivery, parcel collection, temporary storage, or return to BAGGU. Any additional steps or fees depend on the carrier’s policies and the cause of delivery failure.

Policy Updates

BAGGU’s shipping methods, delivery times, and destination support may change over time. Please review all shipping information provided during checkout and consult this policy regularly to stay informed of any updates.