Return & Refund Policy

Return Window

At BAGGU, you can request a return within 30 days after delivery. This period is designed to give you ample time to evaluate your purchase and ensure it meets your expectations.

Return Eligibility

To qualify for a standard change-of-mind return at BAGGU, your product should:

Be unused and in its original condition.
Include original packaging, labels, and any accessories.
Be identifiable through your order reference or other reasonable proof of purchase.

Please note that certain products, such as personalized items, perishable goods, or hygiene-sensitive products, may have specific return restrictions where allowed by law. These restrictions do not limit your legal rights for defective, damaged, unsafe, or misrepresented products.

How to Start a Return

Contact BAGGU customer support through the website's available channels.
Provide your order reference, specify the product, and explain the reason for your return. You may be asked to supply additional information or photos if necessary.
Wait for explicit return instructions from BAGGU before sending your item back. Sending returns to an unconfirmed address may delay your refund processing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, notify BAGGU customer support as soon as possible. Please include your order details and photos if you can. BAGGU will evaluate the situation and offer an appropriate resolution, which may be a replacement, repair, refund, or another legally compliant solution.

Refund Process

Once your returned item is received, BAGGU will inspect it to verify its condition and eligibility for refund. If approved, your refund will be issued to the original payment method. Please allow 5-10 business days for the funds to appear in your account, as processing times depend on payment providers and financial institutions.

Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping fees where BAGGU has disclosed this and where such charges are permitted by law.

In cases where the return is due to a defective, damaged, or incorrectly supplied item, shipping cost responsibility will be decided based on the circumstances, store policy, and applicable legal requirements.

Exchanges

BAGGU offers exchanges for eligible items subject to inventory and operational availability. If the exact replacement item is not in stock, BAGGU will discuss alternative solutions. Any price differences or additional terms will be confirmed before finalizing the exchange.

Order Cancellation

If you wish to cancel an order, please submit your request within 24 hours of purchase. Cancellation requests received after the order enters processing or has been dispatched may not be accepted. Approved cancellations after payment will be refunded according to the payment method and applicable laws.

Questions or Additional Help

For any questions about returns, refunds, or cancellations, please contact BAGGU customer support via the contact options on our website and provide your order details for assistance.